Privacy Policy
Privacy Statement
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you use our website, as part of the purchase process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails
about our website, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information via an inquiry, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at 8884320559.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so.
Payment:
If you use your credit card to reserve a vehicle or order parts or a service, then Midtown RV Ltd. stores your credit card data. It is encrypted through the Payment
Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After
that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa,
MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.
SECTION 4 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose
your information to the extent necessary to allow them to perform the services
they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our websites Terms of Service.
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Midtown RV Ltd. to store information about your session (referrer, landing page, etc).
Midtown RV Ltd. visit, no data held,Persistent for 30 minutes from the last visit. Used by our website providers internal stats tracker to record the number of visits.
Midtown RV Ltd. uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a website by a single customer.
_secure_session_id, unique token, sessional
SECTION 7 – ADVERTISING POLICY
- Ensure any ad data collected, received or derived from your Facebook or Instagram ad (“Facebook advertising data”) is only shared with someone acting on your behalf, such as your service provider. You are responsible for ensuring your service providers protect any Facebook advertising data or any other information obtained from us, limit their use of all of that information, and keep it confidential and secure.
- Don’t use Facebook advertising data for any purpose (including retargeting, commingling data across multiple advertisers’ campaigns, or allowing piggybacking or redirecting with tags), except on an aggregate and anonymous basis (unless authorized by Facebook) and only to assess the performance and effectiveness of your Facebook advertising campaigns.
- Don’t use Facebook advertising data, including the targeting criteria for your ad, to build, append to, edit, influence, or augment user profiles, including profiles associated with any mobile device identifier or other unique identifier that identifies any particular user, browser, computer or device.
- Don’t transfer any Facebook advertising data (including anonymous, aggregate, or derived data) to any ad network, ad exchange, data broker or other advertising or monetization related service.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at 250-492-5705 or mail to us at 310 Industrial Avenue West, Penticton, BC, V2A9B3.Shop Online policies
- We collect information about you during the checkout process on our store. What we track collect and store while you visit our site:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order! We’ll also use cookies to keep track of cart contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for the following purposes:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Shipping & Returns
Shipping within Canada
Products on Shop RV Care can only be shipped within Canada.
- Orders can not be delivered to a PO Box or certain rural addresses.
- All orders will be processed within 2-3 business days, unless otherwise specified.
Shipping Method
Orders are shipped using the best possible method and delivered within 2-5 business days, depending on the destination, the size of certain items and courier delays due to weather conditions.
- As soon as your order ships, you will receive a shipment confirmation email containing your tracking number, where available.
- Use the tracking number provided to follow your order (the tracking number will be activated within 24 hours).
- Shipping restrictions and delays may apply to large items or hazardous goods. Details will be provided at checkout.
Shipping Fees
Here are our shipping rates per order, prior to taxes:
Order Total (before taxes) | Shipping Fees |
$0.00 – $150.00: | $15.00 |
$150.01 and up: | 10% of order total amount before taxes |
All product prices and shipping fees are in Canadian dollars (shipping fees are non-refundable).
Shipping surcharges may apply to certain items based on their size, weight, and destination. Details will be provided at checkout.
Contact Us
For any other questions regarding your order, please do not hesitate to contact us by email at [email protected], specifying your name and your order number. Our team is dedicated to making your shopping experience the most enjoyable!
Return Policy
Your satisfaction is our highest priority. If you are not 100% satisfied with your order, we will accept returns to our warehouse, within 30 days of receipt, for a full credit of the amount paid plus applicable taxes.
To be eligible for a refund, items returned must be unused, undamaged, re-saleable, in the original packaging and complete with all original components and manuals.
All returns are inspected upon receipt at our warehouse. Refunds will not be allowed for any item that fails to meet the above criteria.
Items that are damaged upon receipt must be reported to our team by email within 15 days of the invoice date. If not reported within 15 days of the invoice date, a return may not be allowed.
Items that are defective within the eligible warranty period may qualify for exchange with a replacement item. Shop RV Care is happy to assist customers at obtaining replacement items, where possible.
If you wish to return an item, please contact us at [email protected] to obtain a Return Merchandise Authorization (RMA) number. We will require the original order number including information about which items you wish to return and the reasons for returning. We will generate an RMA number for you and send you a label to use on the return shipment. You must use the provided label to ensure that your return shipment will be accepted by us.
Note: Returns that are not pre-authorized or that do not bear a valid RMA# will be refused and returned to you. All related shipping charges will be the responsibility of the purchaser.
Delivery Charge Refund Policy
Items that are defective within the eligible warranty period will generally qualify for free delivery of replacement items. You may be asked to forward a photo of the damaged item. This policy is determined on a case-by-case basis.
Items that are not defective and returned within the 30-day eligibility period are required to have freight prepaid, by the purchaser, with the required shipping label and RMA number attached.
